Your Patient Centered Health Home
What is a Patient-Centered Health Home?
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A Patient Centered Health Home, or PCHH is a health care setting that provides coordinated, comprehensive, accessible health care through a patient/care team partnership aimed at improved health outcomes and satisfaction.
We want you to be a part of a team led by your own Valley View Health Center provider (your doctor or nurse practitioner, counselor, and dentist) to help you make good choices about your health and to help you stay well.​​​​​
What you can expect from us:
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• Your provider will be in charge of a health care team who will work side by side with you and your family, to see about your healthcare.
• You will participate in whole-person care so all your health problems will get attention. You will be active in making choices about your health.
• Your health care team will plan and follow your care wherever you get it, such as with a specialist, home health, nursing home, hospital, or other services.
• The right care and safety matter at your health home. Valley View Health Center providers use treatments that are known to work best and tools to help them make the right health choices about your care.
• For better care your chart is now on the computer. You will get a copy of your patient care plan each time you come in for care.
• Your Valley View Health Center provider and staff are always working to improve patient care so that you can live a healthier life.
• We want to form a partnership with you to manage your health care needs. To provide you with the best care, doctors and patients must work together. Together, we will work to keep you healthy.
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As your Health Home, we will:
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• Show respect for you and for your family values, choices and needs.
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• Encourage you to be a part of making decisions about your healthcare.
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• Talk to you in the language you choose, using words you understand.
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• Help you set goals and make a care plan to improve your health.
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• Arrange for you to see other healthcare providers when needed.
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• Ask you to help us improve our services for you and your family.​​
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As a partner in your healthcare, we need you to:
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​• Show respect to all of our staff and other patients.
• Keep your appointments or call us if you need to change your appointment.
• Ask questions if you don’t understand what we say or the materials we give to you.
• Tell us if you see other doctors, go to the ER or urgent care, or have been in the hospital.
• Bring all medication, supplements (vitamins) or herbals to your office visit.
• Let us know if we can improve our care to you.​​​​​
We believe all people have the right to equal access to quality health care.
Our mission is to provide access to affordable, high quality, integrated health care for all.